This accessibility plan outlines the policies and actions that Monarch House will put in place to improve opportunities for people with diverse abilities and needs.
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Statement of Commitment

Monarch House is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with diverse needs in a timely manner. To this end, we commit to prevent, identify and remove barriers for people with diverse needs and to deliver our services in a way that respect’s every person’s independence and dignity and encourages integration and equal opportunity.

Customer Service Plan

Monarch House is committed to treating all people in a way that allows them to maintain their dignity and independence. We are committed to meeting the needs of people with diverse needs in a timely manner. To this end, we commit to prevent, identify and remove barriers for people with diverse needs and to deliver our services in a way that respect’s every person’s independence and dignity and encourages integration and equal opportunity.

Policy

A multi-year accessibility plan is available upon request. Monarch House reviews the policy regularly to meet the new requirements of the Integrated Accessibility Standards Regulations under the AODA.
Monarch House continually identifies and removes barriers to access for people with diverse needs. To date we do the following to achieve this goal:
- Permit personal assistive devices such as wheelchairs, and the use of service animals and support persons. While on our premises, the person with a disability shall be permitted to have access to his or her support person at all times. Unless there are overriding health and safety concerns, the person with a disability may choose not to be accompanied by his or her support at all times.
- We will communicate with persons with diverse abilities in ways that take into account their needs.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to our services or facilities for clients with disabilities, Monarch House will take reasonable steps to advise clients with disabilities whom the disruption might affect. In particular, we identify the disruption’s cause and duration and give information on alternative services.